All pre-order purchases are made to order and final. Pre-orders cannot be canceled and are non-refundable. Our production goal is to acquire accurate pre-order quantities to ensure minimum production waste while offering high product quality. All payments are due at checkout, including sales tax and shipping costs. Duties and taxes incurred at customs, if applicable, are the responsibility of the customer.

Please note that the suggested delivery dates are not guaranteed, and delays may occur, mainly due to the nature of our production model and shipment held by customs. thatskyshop is not held liable for any unforeseen delays during the release or shipping process. We will ship the package once all items are ready for orders containing multiple items. The Lightseeker Umbrella requires special packaging and will be shipped separately from the rest of your order. For more information, please visit our Pre-order Page.

Pictures shown are for illustration purposes only. While we work to ensure the information on our website is correct and current, actual product details such as colors, materials, and packaging may vary for product enhancement. A compatible device is needed to use STAR products, and additional updates may be required.